Front-End Department Leader

Kroger Co.; Lakewood (CO); On-site; USD 34,000 - 48,000; Full time

Job summary

Kroger Co. is seeking a Front-end Supervisor to lead the department, ensure exceptional customer service, and drive sales and profit goals in a fast-paced store environment.

The role requires strong communication, team leadership, and the ability to manage schedules, budgets, and compliance. Applicants should have retail or customer service experience and a frontend background. The position entails adherence to safety standards and collaboration with store management.

Qualifications

• Effective communication skills required.
• Ability to handle stressful situations.
• Retail or Customer Service experience expected.
• Frontend experience preferred.

Responsibilities

• Promote trust and respect among associates.
• Communicate department information to associates.
• Collaborate with team to achieve store goals.
• Create an environment where customers feel welcome and valued.
• Maintain knowledge of products and upsell when appropriate.
• Ensure compliance with company and federal requirements (including Anti-money Laundering).
• Monitor and control department expenses.
• Manage cash, sales, and records for the department.
• Schedule Front-end staff to ensure adequate coverage.
• Assist management with budget, P&L reviews, and financial reporting.
• Develop a department business plan and sales promotions.
• Stay current with ads and promotions; implement plans.

Skills

Effective communication

Stress management

Retail experience

Customer service

Frontend experience

Education

High school diploma or equivalent

Job description

Kroger Co. is seeking a Front-end Supervisor to lead the department, ensure exceptional customer service, and drive sales and profit goals in a fast-paced store environment.

The role requires strong communication, team leadership, and the ability to manage schedules, budgets, and compliance. Applicants should have retail or customer service experience and a frontend background. The position entails adherence to safety standards and collaboration with store management.