Front-End Department Lead - Customer Experience & Ops

Kroger

Scottsdale (AZ)

On-site

USD 38,000 - 52,000

Full time

7 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Kroger in Scottsdale, AZ is seeking a Front-end support role to assist the department manager in achieving sales and profit goals while maintaining a safe, clean, and welcoming store environment. You will supervise front-end activities and support day-to-day operations, ensuring quality standards and excellent customer service.

The role emphasizes teamwork, adherence to safety guidelines, and effective communication with associates and customers.

Qualifications

Ability to handle stressful situations
Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Retail or Customer Service experience

Responsibilities

Promote trust and respect among associates.
Create an environment that welcomes customers and answers questions about products.
Gain knowledge of products and respond to questions or suggest alternatives.
Assist with monitoring and control of department expenses.
Assist with cash control, sales and cash records.
Manage scheduling of Front-end associates for adequate coverage.
Assist in budgeting, profit and loss reviews, and actions on financial reports.
Collaborate with Front-end staff to promote teamwork.
Adhere to safety regulations and maintain proper temperatures in cases and coolers.
Report safety risks and issues promptly.