Front-End Department Lead: Customer Experience & Ops

Kroger Co.; Alpharetta (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Employee discounts

Career growth opportunities

Job summary

Kroger Johns Creek is seeking a front-end team member who delivers outstanding customer experience and supports the department manager in achieving sales goals. You will help supervise Front-end operations, maintain a safe, clean environment, and ensure quality standards across the store.

You will answer product questions, assist with scheduling, budgeting, and labor planning, and uphold Kroger's core values of respect, honesty, integrity and safety.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction) is required.
• Retail or Customer Service experience required.
• High school diploma or equivalent required.
• Second language skills are a plus.

Responsibilities

• Promote trust and respect among associates.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take action on financial reports.
• Assist with budgets and labor scheduling in partnership with store management.
• Assist in developing and implementing department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and log temperatures.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report needed repairs.
• Notify management of accidents and safety risks.
• Report all safety risks or illegal activity.
• Adhere to laws and company guidelines.
• Work cooperatively in high paced environments.
• Manage conflict constructively.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Ability to handle stressful situations

Basic math skills

Retail or Customer Service experience

Second language

Education

High school diploma or equivalent

Job description

Kroger Johns Creek is seeking a front-end team member who delivers outstanding customer experience and supports the department manager in achieving sales goals. You will help supervise Front-end operations, maintain a safe, clean environment, and ensure quality standards across the store.

You will answer product questions, assist with scheduling, budgeting, and labor planning, and uphold Kroger's core values of respect, honesty, integrity and safety.