Front-End Department Lead: Customer Experience & Growth

Kroger; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Kroger in Indianapolis is seeking a Front-end Supervisor to lead the Front-end department, drive sales, ensure safety, and deliver exceptional customer service. You will schedule associates, manage cash control, monitor budgets, and implement department plans to meet goals in a fast-paced store environment.

Responsibilities include training staff, communicating information, maintaining records for compliance, promoting teamwork, and staying current with ads and promotions while upholding

Qualifications

• Retail or customer service experience required.
• Front-end supervision or leadership experience preferred.
• Ability to communicate effectively and handle stress.
• Familiarity with safety and compliance standards.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Responsible for maintaining records and paperwork required for company and federal compliancy: Anti-money Laundering
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of Front-end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Implement the period promotional plan for the department.
• Stay current with present, future, seasonal and special ads.
• Monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Ensure the department associates are current and compliant with company training standards.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Adhere to all local, state and federal laws, and company guidelines.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Effective communication

Basic math

Stress management

Retail experience

Front-end experience

Education

High school diploma or equivalent

Job description

Kroger in Indianapolis is seeking a Front-end Supervisor to lead the Front-end department, drive sales, ensure safety, and deliver exceptional customer service. You will schedule associates, manage cash control, monitor budgets, and implement department plans to meet goals in a fast-paced store environment.

Responsibilities include training staff, communicating information, maintaining records for compliance, promoting teamwork, and staying current with ads and promotions while upholding