Front-End Department Lead: Customer Experience & Growth

Kroger; Plano (TX); On-site; USD 26,000 - 34,000; Part time

Benefits offered by this job

Health benefits

Flexible scheduling

Tuition reimbursement

Employee discounts

Counseling services

Job summary

Kroger Plano, TX is seeking a Front-end associate to deliver outstanding customer service, help maintain a safe and clean store environment, and support the department manager in achieving sales and profit goals.

You will assist with budgeting, scheduling, and implementing front-end standards while embracing the company’s values of respect, integrity, and safety. This role emphasizes teamwork, guest satisfaction, and ongoing training.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills in customer-facing roles.
• Knowledge of basic math (counting, addition, subtraction).
• Retail or Customer Service experience is required.

Responsibilities

• Promote trust and respect among associates.
• Answer questions about products and help customers feel welcome and valued.
• Monitor and control department expenses and cash handling.
• Schedule Front-end associates to ensure adequate department coverage.
• Assist in preparing department budgets and reviewing financial reports.
• Adhere to safety regulations and maintain proper temperatures in cases and coolers.
• Report safety risks or issues and incidents promptly.

Skills

Stress management

Effective communication

Basic math

Retail or customer service

Education

High school diploma or equivalent

Job description

Kroger Plano, TX is seeking a Front-end associate to deliver outstanding customer service, help maintain a safe and clean store environment, and support the department manager in achieving sales and profit goals.

You will assist with budgeting, scheduling, and implementing front-end standards while embracing the company’s values of respect, integrity, and safety. This role emphasizes teamwork, guest satisfaction, and ongoing training.