Front End Customer Service Leader

Food Lion; Hudson (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion is seeking a Front End Customer Service Associate at our Hudson, NC store. You will help deliver fast, friendly service, greet customers by name when possible, and support store front end operations including cash handling and KIOSK management.

The role requires effective communication, reliability, and the ability to learn multiple tasks within a busy retail environment. Uniform and policy adherence are expected for a professional appearance.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use his or her name whenever possible.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines.
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Adhere to all company guidelines, policies and standard practices.
• Notify QA of any cleaning issues or maintenance required on front end.

Skills

Communication skills

Customer service

Multi-tasking

Cashier skills

Physical stamina

Education

High School Diploma or equivalent

Tools

Cash register

POS systems

Job description

Food Lion is seeking a Front End Customer Service Associate at our Hudson, NC store. You will help deliver fast, friendly service, greet customers by name when possible, and support store front end operations including cash handling and KIOSK management.

The role requires effective communication, reliability, and the ability to learn multiple tasks within a busy retail environment. Uniform and policy adherence are expected for a professional appearance.