Front End Customer Service Associate

Kroger; Town of New Castle (NY); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Retail discounts

Tuition reimbursement

Career growth

Job summary

Kroger in New Castle, CO is seeking a Front End Associate to deliver friendly service, process transactions accurately, and maintain front-end operations. You will greet customers, help them locate products, and assist with loading heavy items while ensuring safety and courtesy.

The role emphasizes teamwork, accurate checkouts, and compliance with policies and health regulations, with opportunities for growth within the Kroger Family of Companies.

Qualifications

• Requires HS diploma or GED and basic math skills.
• Strong customer service and communication abilities.
• Ability to work in a fast-paced environment with teamwork.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Teamwork

Customer service

Communication

Patience

Math skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office Word

Excel

Job description

Kroger in New Castle, CO is seeking a Front End Associate to deliver friendly service, process transactions accurately, and maintain front-end operations. You will greet customers, help them locate products, and assist with loading heavy items while ensuring safety and courtesy.

The role emphasizes teamwork, accurate checkouts, and compliance with policies and health regulations, with opportunities for growth within the Kroger Family of Companies.