Front End Customer Service Associate

Food Lion; Garner (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in Garner, NC is seeking a friendly Front End Associate to provide fast, accurate service at the register and service desk. You’ll greet customers, ring up purchases, bag groceries and help maintain a welcoming store environment.

The role emphasizes teamwork, cash handling, adherence to procedures, and safety. You’ll complete CBT training and work according to Food Lion standards, assisting customers with a positive, efficient shopping experience.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together.
• Check the bottom of every cart and under all baby seats for items before completing an order.
• Follow correct bagging procedures for the correct use of bags by type.
• Scan customers' order and handles the payment transaction, per standard practice.
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers.
• Follow procedures for refunds and error correction.
• Make every attempt to maintain accurate cash control.
• Follow procedures and performs overrides.
• Identify customers needing assistance and offers to take the customer's order to their car.
• Maintain alertness and calls for assistance when needed to service customers per service standards.
• Check prices quickly and accurately.
• Is courteous and helpful to other associates.
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Report any register malfunction to the Customer Service Manager or MOD.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Adhere to all company guidelines, policies and standard practices.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Successfully complete computer based training (CBT) and training aid courses.
• Perform all other duties as assigned.

Skills

Effective communication

Customer service

Multitask

Cashier duties

Education

High school diploma or equivalent

Job description

Food Lion in Garner, NC is seeking a friendly Front End Associate to provide fast, accurate service at the register and service desk. You’ll greet customers, ring up purchases, bag groceries and help maintain a welcoming store environment.

The role emphasizes teamwork, cash handling, adherence to procedures, and safety. You’ll complete CBT training and work according to Food Lion standards, assisting customers with a positive, efficient shopping experience.