Front End Supervisor - FT

Paycom - ATS; Telluride (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer matching

Paid time off

Life insurance

STD/LTD

Employee discount

Ski/bus pass discount

Job summary

Paycom - ATS in Telluride, CO is seeking a Front-End Supervisor to oversee daily checkout operations and cashier staff. You will deliver outstanding customer service, train new hires, and collaborate with the Front-End Manager on staffing and discipline.

The role demands strong communication, cash handling proficiency, and the ability to stay calm under pressure while meeting safety and inventory requirements.

Qualifications

• Minimum age 18 years or older.
• 1–2 years in a supervisory/leadership role in retail.
• Strong communication and interpersonal skills.
• Excellent problem-solving and composure under pressure.
• Proficiency in cash handling and POS systems.
• Knowledge of basic accounting and inventory practices.
• Flexible to evenings, weekends and holidays.
• Ability to stand for prolonged periods.

Responsibilities

• Supervise daily front-end cashier activities and staff.
• Ensure efficient and accurate checkout processes.
• Provide exceptional customer service and resolve issues.
• Collaborate with Front-End Manager on staffing and scheduling.
• Train new cashiers on procedures and product knowledge.
• Address disciplinary issues per company policy.
• Ensure breaks are taken and cash handling compliance is followed.
• Maintain clean, welcoming checkout area and safety standards.

Skills

Supervisory experience

Cash handling

Customer service

Communication

Problem-solving

POS systems

Staff training

Inventory management

Cash audits

Flexibility

Tools

POS terminals

Cash registers

Job description

This is a full-time position offering competitive wages and a comprehensive benefits package. Benefits include health, dental and vision insurances, generous paid time off, 401k plan with employer matching, company paid life insurance, supplemental insurance plans (STD, LTD, etc.), employee assistance program, employee discount, ski/bus pass discount program, and more! Benefits vary by employment classification and are subject to enrollment eligibility.The Front-End Supervisor oversees daily activities of front-end operations in the grocery store. Responsible for supervising cashier staff, ensuring efficient checkout processes, and delivering exceptional customer service.Supervision of Checkout OperationsOversees cashier activities to ensure efficient and accurate transactions.Monitors checkout lines to minimize wait times and ensure customer satisfaction.Addresses customer inquiries and resolves issues promptly.Works with Front End Manager to ensure appropriate staffing of checkout lanes.Trains new cashiers on checkout procedures, customer service standards, and product knowledge.In collaboration with the Front-End Manager, addresses disciplinary issues or performance concerns according to company policies.Ensures front end staff receive breaks.Cash Handling and SecurityWorks with Front End Manager in managing cash registers, including opening and closing procedures, balancing drawers, and performing cash drops.Enforces cash handling policies and security measures to prevent theft or fraud.Conducts regular cash audits and reconciles discrepancies.Customer ServiceGreets customers and provides assistance as needed.Resolves customer complaints or escalates issues to the Front-End Manager or Store Leadership as necessary.Ensures a clean, organized, and welcoming checkout area.Safety and ComplianceEnsures safety protocols and sanitation standards are being follows.Ensures compliance with all applicable regulations, including food safety guidelines.Minimum age of 18.Previous experience in retail or grocery store environment, with at least 1-2 years in a supervisory or leadership role.Strong communication and interpersonal skills.Excellent problem-solving skills and the ability to remain calm under pressure.Proficiency in cash handling and point-of-sale systems.Knowledge of basic accounting principles and inventory management practices.Flexibility to work evenings, weekends, and holidays as needed.Ability to stand for prolonged periods of time