Front End Customer Experience Specialist

King Soopers; Thornton (CO); On-site; USD 38,000 - 46,000; Full time

Job summary

King Soopers in Thornton, CO is seeking a front-end leadership role focused on delivering high-quality customer service and an exceptional shopping experience. You will coordinate front-end operations, guide staff, and ensure adherence to policies while supporting daily store performance.

The position emphasizes teamwork, friendly customer interactions, and efficient problem solving to boost loyalty and drive sales in a busy retail environment.

Qualifications

• Customer service oriented with a friendly, professional demeanor.
• Strong communication and teamwork to support a positive shopping experience.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
• Determine work priorities and task lists to consistently maintain adequate front end conditions.
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations.
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
• Communicate pricing and signage discrepancies to the pricing coordinator.
• Provide back-up

Job description

King Soopers in Thornton, CO is seeking a front-end leadership role focused on delivering high-quality customer service and an exceptional shopping experience. You will coordinate front-end operations, guide staff, and ensure adherence to policies while supporting daily store performance.

The position emphasizes teamwork, friendly customer interactions, and efficient problem solving to boost loyalty and drive sales in a busy retail environment.