Front End Customer Experience Specialist

Kroger; Littleton (CO); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Career growth

Job summary

Kroger in Littleton, CO is hiring for a store front-end associate dedicated to delivering excellent customer service. You will greet customers, assist with products, process transactions, and maintain front-end operations to ensure a safe, clean and efficient shopping environment.

The role requires strong interpersonal skills, basic math, and the ability to work in a fast-paced retail setting. We offer benefit options, tuition assistance, flexible scheduling and opportunities for growth within

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training; or equivalent combination of education or experience.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor/team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Interpersonal skills

Customer service

Math skills

Judgement & decision making

Team player

Fast-paced environment

Oral and written communication

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Kroger in Littleton, CO is hiring for a store front-end associate dedicated to delivering excellent customer service. You will greet customers, assist with products, process transactions, and maintain front-end operations to ensure a safe, clean and efficient shopping environment.

The role requires strong interpersonal skills, basic math, and the ability to work in a fast-paced retail setting. We offer benefit options, tuition assistance, flexible scheduling and opportunities for growth within