Front End Customer Service Specialist

King Soopers; Aurora (CO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

King Soopers in Aurora, CO is seeking a full-time front end supervisor to deliver outstanding customer service and lead a team in a fast-paced store environment. You will handle checkout processes, supervise associates, keep the front end clean, and ensure compliance with safety and store policies.

The role emphasizes teamwork, effective communication, and the ability to resolve issues quickly to improve the shopper experience and store performance.

Qualifications

• High School Diploma or GED is required.
• Ability to interact professionally with customers and team members.
• Strong math, communication and problem solving skills.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by sincerity, patience and respect
• Greet customers and assist with finding products and carrying items
• Anticipate customer needs and resolve issues to strengthen loyalty
• Oversee front end operations to meet sales, profit and labor goals
• Ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and keep front end prepared
• Ensure prompt checkout and policy adherence
• Train and coach associates on front end policies and procedures
• Communicate pricing discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager
• Know checkout policies, cash handling and audits
• Operate equipment per company standards
• Assist with front-end functions and stocking
• Comply with food safety, sanitation and safety regulations

Skills

Interpersonal skills

Customer service

Mathematical ability

Judgement/decision making

Team player

Communication skills

Education

High School Diploma or GED

Job description

King Soopers in Aurora, CO is seeking a full-time front end supervisor to deliver outstanding customer service and lead a team in a fast-paced store environment. You will handle checkout processes, supervise associates, keep the front end clean, and ensure compliance with safety and store policies.

The role emphasizes teamwork, effective communication, and the ability to resolve issues quickly to improve the shopper experience and store performance.