Front End Customer Champion — Service & Cash Desk

Fresco-Y-M; Florida; On-site; USD 21,000 - 25,000; Full time

Job summary

Fresco y Mas in Florida is seeking a Customer Service Associate to greet customers, answer questions and provide fast, friendly service at the front end. You will handle transactions, assist shoppers and support store operations in daily tasks.

The role requires reliability, English proficiency, and the ability to follow policies. You will escalate issues as needed, maintain clean and safe work areas, and contribute to a positive shopping experience for every guest.

Qualifications

• Must be 18 years of age.
• High school diploma or equivalency.
• Ability to read, write and speak English proficiently.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Responsibilities

• Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
• Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately elevate issues to management with a positive attitude.
• Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
• Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
• Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
• Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
• Maintain confidentiality of information.
• Put up discarded or returned merchandise.
• Perform cashier associate duties, as necessary.
• Perform pricing duties, as necessary.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
• Perform other job-related duties as assigned.

Skills

Customer service

Communication

English proficiency

Education

High school diploma or equivalent

Job description

Fresco y Mas in Florida is seeking a Customer Service Associate to greet customers, answer questions and provide fast, friendly service at the front end. You will handle transactions, assist shoppers and support store operations in daily tasks.

The role requires reliability, English proficiency, and the ability to follow policies. You will escalate issues as needed, maintain clean and safe work areas, and contribute to a positive shopping experience for every guest.