Front-End Customer Experience Leader | Flexible Hours

Burlington Stores, Inc.; Papillion (NE); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Flexible hours

Job summary

Burlington Stores, Inc. in Papillion is seeking a Customer Experience Lead to supervise front-end operations and deliver a positive shopping experience. You will guide associates, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

The role demands a hands-on leader who can coach staff, resolve issues, and uphold Burlington's customer-first values on a fast-paced floor. Competitive wage and benefits apply.

Qualifications

• 1+ years of retail experience preferred.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support daily front-end operations and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Resolve customer concerns and elevate issues when needed.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Perform opening and/or closing duties as assigned.
• Schedule breaks and front-end coverage.
• Troubleshoot routine register issues to minimize disruptions.
• Partner with store leadership to address service or execution opportunities.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Schedule flexibility

Job description

Burlington Stores, Inc. in Papillion is seeking a Customer Experience Lead to supervise front-end operations and deliver a positive shopping experience. You will guide associates, manage checkout flow, and ensure the sales floor is organized and ready to serve customers.

The role demands a hands-on leader who can coach staff, resolve issues, and uphold Burlington's customer-first values on a fast-paced floor. Competitive wage and benefits apply.