Front End Customer Experience Leader

Food Lion; Victoria (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

Food Lion is seeking a Front End Associate to provide fast, friendly service and support the Customer Service Manager in maintaining Front End standards. You will help maximize sales through excellent customer service, greet customers by name when possible, and ensure a neat, accurate front-end operation.

The role requires adherence to Cash handling, register procedures, and training, with responsibilities across front-end duties and daily tasks. Store presence and customer focus are essential.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Able to learn multiple tasks and technical requirements of the job.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

Skills

Communication skills

Customer service

Multi-tasking

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Associate to provide fast, friendly service and support the Customer Service Manager in maintaining Front End standards. You will help maximize sales through excellent customer service, greet customers by name when possible, and ensure a neat, accurate front-end operation.

The role requires adherence to Cash handling, register procedures, and training, with responsibilities across front-end duties and daily tasks. Store presence and customer focus are essential.