Front-End Customer Experience Leader

Floor & Decor Holdings Inc.; Florence (KY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k with company match

Bonus opportunities

Employee stock purchase plan

Paid time off

Job summary

Floor & Decor Holdings Inc. seeks a Connected Customer Supervisor in Florence, KY to lead a team of customer service associates at the front end, manage cashiering, returns, cash office, inventory, and e-commerce support, and deliver an exceptional shopping experience.

The ideal candidate is a team builder with strong communication, detail orientation, and organization. Responsibilities include directing staff, enforcing SOPs, managing inventory, processing refunds, and collaborating on pricing

Qualifications

• Minimum 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum 2 years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Demonstrate understanding and compliance of all customer service-related SOPs (cashiering, credit and close-out).
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to guidelines.
• Oversee signage updates and price changes for store SKUs.
• Assist customers with product selection and answer product-related questions.
• Partner with management to determine SKUs, price changes and returns.
• Research inventory discrepancies and adjust in the system.
• Review shipping and receiving documents for accuracy.
• Audit reports for inventory control and returns/voids.
• Monitor incoming/outgoing truck logs.
• Audit the customer merchandise storage area and resolve issues with CEM/Store Manager/Operations Manager.
• Create and maintain store signage and pricing using TOD mobile printing.
• Return products to correct locations after returns.
• Stock and clean products per standards.
• Point of contact for e-commerce team regarding inventory availability.
• Supervise inventory movement and be available to open/close store.

Skills

Team management

Customer service excellence

Communication

Education

High school diploma

Tools

Computer experience

Job description

Floor & Decor Holdings Inc. seeks a Connected Customer Supervisor in Florence, KY to lead a team of customer service associates at the front end, manage cashiering, returns, cash office, inventory, and e-commerce support, and deliver an exceptional shopping experience.

The ideal candidate is a team builder with strong communication, detail orientation, and organization. Responsibilities include directing staff, enforcing SOPs, managing inventory, processing refunds, and collaborating on pricing