Front End Customer Experience Leader

Food Lion; Clinton (SC); On-site; USD 23,000 - 31,000; Full time

Job summary

Food Lion is looking for a Front End Associate at our Clinton, SC location to deliver fast, friendly service and support customer service standards. You will greet customers by name, assist with transactions, and maintain a neat front-end area across the store.

Responsibilities include operating the MVP savings center KIOSK, communicating cash variances, and following front-end practice manuals to maximize sales through exceptional service.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintains proper knowledge of all sales associate register functions and Front End accounting services
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Performs the task of the customer lead as needed to ensure service standards are maintained
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Is courteous and helpful to other associates
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

Job description

Food Lion is looking for a Front End Associate at our Clinton, SC location to deliver fast, friendly service and support customer service standards. You will greet customers by name, assist with transactions, and maintain a neat front-end area across the store.

Responsibilities include operating the MVP savings center KIOSK, communicating cash variances, and following front-end practice manuals to maximize sales through exceptional service.