Front End Customer Experience Lead

The TJX Companies, Inc.; Peoria (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Referral bonuses

Credit union

Job summary

The TJX Companies, Inc. is seeking team-oriented individuals at our Peoria, IL location to promote an outstanding customer experience. You will oversee a front-of-store team, ensuring prompt, courteous service and active promotion of loyalty programs while modeling exceptional customer care.

Responsibilities include staff training, POS coverage management, and collaboration with management to meet store goals. A flexible schedule, including nights and weekends, is required.

Qualifications

• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to train others.
• Strong understanding of merchandising techniques.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Communication

Organizational skills

Merchandising

Multi-tasking

Training others

Leadership experience

Retail experience

Job description

The TJX Companies, Inc. is seeking team-oriented individuals at our Peoria, IL location to promote an outstanding customer experience. You will oversee a front-of-store team, ensuring prompt, courteous service and active promotion of loyalty programs while modeling exceptional customer care.

Responsibilities include staff training, POS coverage management, and collaboration with management to meet store goals. A flexible schedule, including nights and weekends, is required.