Customer Experience Lead - Front End & Loyalty Programs

The TJX Companies, Inc.; Mount Prospect (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Discounts on merchandise

Job summary

The TJX Companies, Inc. is seeking a front-of-store leader to promote an excellent customer experience at our Mount Prospect location. You will supervise Associates, manage POS coverage, and train staff to deliver personalized service and loyalty programs.

You will lead a team in merchandising and store operations, ensuring safety, policy compliance, and strong communication with management. Flexible scheduling includes nights and weekends.

Qualifications

• Strong customer service mindset with ability to lead a front-of-store team.
• Effective communication and organizational skills for daily operations.
• Ability to train and mentor associates on front-end principles.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Customer service

Leadership

Merchandising

Communication

Team training

Job description

The TJX Companies, Inc. is seeking a front-of-store leader to promote an excellent customer experience at our Mount Prospect location. You will supervise Associates, manage POS coverage, and train staff to deliver personalized service and loyalty programs.

You will lead a team in merchandising and store operations, ensuring safety, policy compliance, and strong communication with management. Flexible scheduling includes nights and weekends.