Front End Customer Experience Lead

Food Lion; Ocean City (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Food Lion in Ocean City, MD is hiring for a front-end associate responsible for fast, friendly service and maintaining store standards. You will greet customers, handle transactions, bag groceries, assist with Food Lion To-Go, and uphold cash control and safety guidelines.

The role requires a high school diploma, strong communication, ability to multitask, and physical readiness; training provided.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together.
• Check the bottom of every cart and under all baby seats for items before completing an order.
• Follow correct bagging procedures for the correct use of bags by type.
• Scan customers' order and handles the payment transaction, per standard practice.
• Avoid personal conversations with other associates when customers are present.
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers.
• Follow procedures for refunds and error correction.
• Make every attempt to maintain accurate cash control.
• Follow procedures and performs overrides.
• Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Check prices quickly and accurately.
• Is courteous and helpful to other associates.
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
• Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation.
• Report any register malfunction to the Customer Service Manager or MOD.
• Ensure the MVP savings center KIOSK is filled with paper and properly working.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Notify QA of any cleaning issues or maintenance required on front end.
• Successfully complete computer-based training (CBT) and training aid courses.
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines.
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained.
• Perform the task of Food Lion To-Go Runner when scheduled or as needed.
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane.
• Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Cashiering

Multi-tasking

Education

High School Diploma or equivalent

Tools

POS system

Job description

Food Lion in Ocean City, MD is hiring for a front-end associate responsible for fast, friendly service and maintaining store standards. You will greet customers, handle transactions, bag groceries, assist with Food Lion To-Go, and uphold cash control and safety guidelines.

The role requires a high school diploma, strong communication, ability to multitask, and physical readiness; training provided.