Customer Experience Lead, Front End

Food Lion; Asheboro (NC); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion is seeking a Front End Associate to deliver fast, friendly service and to help maintain efficient checkout operations. The role emphasizes courtesy, accuracy in handling transactions, and assisting customers with To-Go orders when needed.

You'll greet customers, manage bagging procedures, and ensure the front end remains clean and organized. Adherence to dress code and safety standards is required, with regular CBT-style training completion expected.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Unload groceries from cart to belt and group items for bagging, including cold items.
• Follow proper bagging procedures and handle payments per standard practice.
• Maintain cash control and follow procedures for refunds and overrides.
• Assist customers with To-Go orders and other services when applicable.
• Keep work stations neat and presentable and report any issues to the supervisor.

Skills

Customer service

Communication

Multi-tasking

Cashier operations

Age requirement

Physical requirement compliance

Job description

Food Lion is seeking a Front End Associate to deliver fast, friendly service and to help maintain efficient checkout operations. The role emphasizes courtesy, accuracy in handling transactions, and assisting customers with To-Go orders when needed.

You'll greet customers, manage bagging procedures, and ensure the front end remains clean and organized. Adherence to dress code and safety standards is required, with regular CBT-style training completion expected.