Front End & Customer Experience Lead

Horizon Goodwill; Hagerstown (MD); On-site; USD 33,000 - 37,000; Full time

Job summary

Horizon Goodwill in Hagerstown, MD is seeking a Front End / Customer Service Lead to manage checkout operations, cash handling, and the store's front-end experience.

You will ensure fast service, accurate transactions, and compliance with Maryland laws for tobacco/lottery and age checks, while leading cashiers during peak periods.

This full-time role offers $16.00–$18.00 per hour with opportunities for advancement in a community-focused retailer.

Qualifications

• Age 18+ for tobacco/lottery sales in this jurisdiction.
• Ability to stand for long periods and lift up to 50 lbs.
• 1–2 years of high-volume retail or grocery experience with cash handling.
• Familiarity with Maryland regulations for lottery, tobacco, and age-restricted sales.
• Proficiency with POS systems, lottery terminals, and basic office software.

Responsibilities

• Oversee checkout operations to ensure fast service and accuracy.
• Manage cash handling and compliance with office and safety procedures.
• Maintain lobby presentation, merchandising, cleanliness, and front-end stock.

Skills

POS proficiency

Cash handling

Customer service

Leadership

Communication

Teamwork

Tools

POS systems

Lottery terminals

Job description

Horizon Goodwill in Hagerstown, MD is seeking a Front End / Customer Service Lead to manage checkout operations, cash handling, and the store's front-end experience.

You will ensure fast service, accurate transactions, and compliance with Maryland laws for tobacco/lottery and age checks, while leading cashiers during peak periods.

This full-time role offers $16.00–$18.00 per hour with opportunities for advancement in a community-focused retailer.