Front End Customer Experience Lead

Food Lion; Glen Allen (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Glen Allen, VA is hiring for a Front End Associate to deliver fast, friendly service and support customer satisfaction across the store. You will greet customers, manage cash handling, operate the front end area, and assist the Customer Service Manager in maintaining standards.

The role emphasizes accurate transactions, adherence to procedures, and participation in training to ensure high-quality service and safe, efficient store operations.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability to learn multiple tasks and technical requirements.
• Ability to perform cashier and service center tasks.
• Must meet minimum age requirements for specific functions.
• Must meet the physical requirements of the position.

Responsibilities

• Provide fast, accurate and friendly service to customers.
• Greet customers and use their names when possible.
• Maintain neat front end and ensure accurate cash handling.
• Operate cash register, prepare deposits and reports as needed.
• Complete front end training and adhere to store procedures.
• Assist as needed per surge plan and service standards.

Skills

Effective communication

Customer service

Ability to learn multiple tasks

Cashier knowledge

Education

High school diploma or equivalent

Tools

Cash register systems

CBT training platforms

Job description

Food Lion in Glen Allen, VA is hiring for a Front End Associate to deliver fast, friendly service and support customer satisfaction across the store. You will greet customers, manage cash handling, operate the front end area, and assist the Customer Service Manager in maintaining standards.

The role emphasizes accurate transactions, adherence to procedures, and participation in training to ensure high-quality service and safe, efficient store operations.