Front End & Cashier: Customer Service Pro

Kroger Co.; Burlington (WA); On-site; USD 24,000 - 36,000; Full time

Job summary

Kroger Co. in Burlington, WA is hiring for a Customer Service Associate.

You will assist customers, perform cashier duties, open/close registers, handle refunds and exchanges, and uphold the company values of respect, integrity, and safety. The role requires at least a high school diploma or GED, six months cashier experience, ability to work weekends and overtime, pass a drug test, and maintain accuracy in a fast-paced environment.

Qualifications

• High school diploma or GED or equivalent.
• Six months cashier experience at Customer Service Desk.
• Must be 18+ (19+ in Idaho/Alaska for tobacco).
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Willingness to work weekends, any shift and overtime as needed.
• Ability to organize and prioritize tasks.
• Accuracy and attention to detail.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes.
• Complete file maintenance log for price discrepancies.
• Maintain cleanliness of checkstand area to housekeeping standards.
• Answer telephones.
• Comply with all corporate policies.
• Promote and follow Company initiatives.
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale.
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary.
• Maintain all store accounting functions.
• Prepare bank deposit of excess funds (cash and checks).
• Open and close desk.
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals.
• Provide lottery service (except Alaska) and fish and game licenses.
• Send/receive faxes.
• Administer lost and found.
• Run vendor reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Cash handling

Conflict resolution

Teamwork

Multitasking

Education

High school diploma or GED

Job description

Kroger Co. in Burlington, WA is hiring for a Customer Service Associate.

You will assist customers, perform cashier duties, open/close registers, handle refunds and exchanges, and uphold the company values of respect, integrity, and safety. The role requires at least a high school diploma or GED, six months cashier experience, ability to work weekends and overtime, pass a drug test, and maintain accuracy in a fast-paced environment.