Front End Clerk: POS & Customer Service

The Kroger Co.; Tumwater (WA); On-site; USD 21,000 - 25,000; Full time

Job summary

The Kroger Co. is seeking a dedicated front-end associate to deliver exceptional customer service, operate the check lane, and follow store policies at our Tumwater location.

You will engage customers, process transactions, and assist with product questions while maintaining a safe shopping environment. Responsibilities include handling various payment methods, adhering to food safety rules, and supporting loss prevention and cleanliness efforts.

Qualifications

• Customer service experience is required.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the POS system and handle tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, loyalty offers, coupons and checkout procedures.
• Adhere to company cash handling limits and work to prevent loss.
• Follow guidelines on restricted sale items (alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Stay current with present, future, seasonal ads and customer promotions.
• Adhere to all food safety regulations and guidelines.
• Support safety programs and identify unsafe conditions, accidents, or issues for management notification.
• Inspect equipment and report needed repairs to management.
• Create a welcoming environment and assist customers with product questions across the store.
• Comply with local, state, and federal laws and company policies.
• Work cooperatively in high-paced and sometimes stressful environments.
• Handle conflicts in a calm, constructive manner.
• Maintain honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential functions of the position with or without reasonable accommodation.

Skills

Customer service

Stress management

Communication

Basic math

POS system

Cash handling

Bagger/courtesy clerk experience

Tools

POS system

Job description

The Kroger Co. is seeking a dedicated front-end associate to deliver exceptional customer service, operate the check lane, and follow store policies at our Tumwater location.

You will engage customers, process transactions, and assist with product questions while maintaining a safe shopping environment. Responsibilities include handling various payment methods, adhering to food safety rules, and supporting loss prevention and cleanliness efforts.