Front-End & Cashier: Customer Experience Specialist

Kroger Family of Companies; Miamisburg (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Kroger Family of Companies in Miamisburg, OH is hiring a Customer Service Clerk to assist customers, process sales, and uphold our core values of respect, honesty, integrity, diversity, inclusion and safety. You will operate the front end, perform cashier duties, handle refunds and exchanges, and help maintain a clean, organized checkstand area.

The role requires a High School diploma or GED, at least six months cashier experience at a customer service desk, and the ability to work on weekends

Qualifications

• High school diploma or GED; or combination of relevant education and experience.
• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age; 19+ if selling tobacco in certain states.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary
• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Cashier experience

Customer service

Attention to detail

Weekend availability

Education

High school diploma or GED

Job description

Kroger Family of Companies in Miamisburg, OH is hiring a Customer Service Clerk to assist customers, process sales, and uphold our core values of respect, honesty, integrity, diversity, inclusion and safety. You will operate the front end, perform cashier duties, handle refunds and exchanges, and help maintain a clean, organized checkstand area.

The role requires a High School diploma or GED, at least six months cashier experience at a customer service desk, and the ability to work on weekends