Front End Cashier & Customer Experience Specialist

Kroger Family of Companies; Harrisburg (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

Kroger Family of Companies is seeking an energetic cashier/customer service associate to assist customers and process sales. You will support core company values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include operating the register, handling refunds and exchanges, processing payments, and assisting with store accounting and desk services. The role requires accuracy, reliability, and a commitment to customer service in a fast-paced retail environment.

Qualifications

• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age (19 in Idaho/Alaska for tobacco sales).
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends regularly, work any shift and overtime as needed.
• Ability to organize/prioritize tasks.
• Accuracy/attention to detail.
• Knowledge of company policies, procedures, and organizational structure.
• Related retail experience.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes.
• Complete file maintenance log for price discrepancies.
• Maintain cleanliness of checkstand area to housekeeping standards.
• Answer telephones.
• Comply with all corporate policies.
• Promote and follow Company initiatives.
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale.
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary.
• Maintain all store accounting functions.
• Prepare bank deposit of excess funds (cash and checks).
• Open and close desk.
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals.
• Provide lottery service (except Alaska) and fish and game licenses.
• Send/receive faxes.
• Administer lost and found.
• Run vendor reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Cashier experience

Attention to detail

Fast-paced environment

Organize / prioritize tasks

Customer service

Education

High school diploma or GED

Job description

Kroger Family of Companies is seeking an energetic cashier/customer service associate to assist customers and process sales. You will support core company values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities include operating the register, handling refunds and exchanges, processing payments, and assisting with store accounting and desk services. The role requires accuracy, reliability, and a commitment to customer service in a fast-paced retail environment.