Front-End & Cashier: Customer Experience Pro

Kroger; Eagle River (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition reimbursement

Associate discounts

Flexible scheduling

Job summary

Kroger in Eagle River, WI is seeking a Customer Service Desk Associate to assist customers, operate the register, and maintain store appearance. You will handle refunds, tickets, and service requests while upholding Kroger’s values of respect and integrity.

The role requires cashier experience, a high school diploma or GED, and the ability to work weekends in a fast-paced environment. Prior retail experience is a plus and training is provided.

Qualifications

• High school diploma or GED or equivalent.
• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age/19 years in Idaho/19 years in Alaska if selling tobacco.
• Ability to pass drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends on a regular basis, work any shift and work overtime as needed.
• Ability to organize/prioritize tasks/projects.
• Knowledge of company policies, procedures, and organizational structure.
• Related retail experience.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, and knowledge of produce codes.
• Complete file maintenance log for price discrepancies.
• Maintain cleanliness of checkstand area to housekeeping standards.
• Answer telephones.
• Comply with all corporate policies.
• Promote and follow Company initiatives.
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale.
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary.
• Maintain all store accounting functions.
• Prepare bank deposit of excess funds (cash and checks).
• Open and close desk.
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals.
• Provide lottery service and fish and game licenses.
• Send/receive faxes.
• Administer lost and found.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Cashier experience

Customer service

Teamwork

Education

High school diploma or GED

Age requirement 18+/19 in some states

Job description

Kroger in Eagle River, WI is seeking a Customer Service Desk Associate to assist customers, operate the register, and maintain store appearance. You will handle refunds, tickets, and service requests while upholding Kroger’s values of respect and integrity.

The role requires cashier experience, a high school diploma or GED, and the ability to work weekends in a fast-paced environment. Prior retail experience is a plus and training is provided.