FRONT END/CASHIER

Smith's Food and Drug; Albuquerque (NM); On-site; USD 17,000 - 21,000; Full time

Job summary

Smith's Food and Drug in Albuquerque, NM is seeking a friendly cashier to assist customers and process sales while upholding the store's core values.

You will operate the register, handle transactions, answer inquiries, and help maintain store standards. This role requires attention to detail, reliability, and a commitment to outstanding customer service.

Join a cooperative team in a fast-paced environment with flexible scheduling and opportunities to grow with the company.

Qualifications

• High school diploma or GED or equivalent experience.
• Six months cashier experience to work at Customer Service Desk.
• Able to pass a drug test.
• Willing to work in a fast-paced environment and on weekends.
• Able to organize/prioritize tasks and maintain accuracy.
• Must be 18+ years old (19 in some locations) if tobacco is sold.
• Able to follow directions and seek help to resolve issues.
• Demonstrates honesty and integrity in handling customer and business information.
• Knowledge of store policies and procedures is a plus.

Responsibilities

• Deliver excellent customer service and encourage colleagues to do the same.
• Operate cashier functions: open/close register, ring sales, process payments, bag merchandise, and money drops.
• Maintain price discrepancy logs and keep the checkstand area clean.
• Answer telephones and comply with corporate policies.
• Promote and support company initiatives and ensure EAS tag deactivation/removal.
• Respond to EAS activations and verify tag removal when needed.
• Maintain store accounting functions and prepare bank deposits of excess funds.
• Open and close the Customer Service Desk and process refunds, exchanges, money orders, transfers, and gift cards.
• Provide lottery service and issue licenses where applicable; send/receive faxes and manage lost and found.
• Work cooperatively in a high-paced environment and manage conflicts professionally.

Skills

Customer service

Cashier experience

Communication

Attention to detail

Teamwork

Multitasking

Problem solving

Conflict management

Honesty and integrity

Education

High school diploma or GED

Job description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fastpaced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience