FRONT END/CASHIER

Kroger Co.; The Dalles (OR); On-site; USD 18,000 - 23,000; Full time

Job summary

Kroger Co. is hiring for a Customer Service/Cashier role at our The Dalles store. You will assist customers, process sales, handle cash, issue refunds and exchanges, and support store operations from the service desk.

Responsibilities include maintaining checkstand cleanliness, answering phones, and following corporate policies while promoting company initiatives. Prior experience and accuracy are valued, with emphasis on teamwork and integrity.

Qualifications

• High school diploma or GED required or equivalent
• Six months cashier experience for Customer Service Desk
• Must be 18/19+ depending on tobacco sales laws
• Able to pass drug test
• Fast-paced environment experience
• Ability to work weekends and various shifts
• Ability to organize and prioritize tasks
• Accuracy and attention to detail

Responsibilities

• Deliver and encourage associates to deliver excellent customer service
• Perform cashier functions: open/close register, ring sales, handle tender, bag merchandise
• Maintain file logs for price discrepancies
• Keep checkstand area clean according to standards
• Answer telephones
• Comply with corporate policies and promote company initiatives
• Verify Electronic Article Surveillance tags are deactivated/removed at point of sale
• Respond to EAS activations and tag removal as needed
• Maintain all store accounting functions and prepare bank deposits of excess funds
• Open and close the Customer Service Desk
• Process refunds, exchanges, money orders, transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (where allowed) and fish/game licenses
• Send/receive faxes and administer lost and found
• Run vendor reports
• Work cooperatively in high paced and sometimes stressful environments
• Manage conflict professionally and with honesty and integrity
• Follow directions and seek assistance to resolve issues
• Support and assist minors, people with special needs, and older adults
• Perform essential functions with or without reasonable accommodation

Skills

Customer service

Cash handling

Attention to detail

Conflict resolution

Teamwork

Education

High school diploma or GED

Job description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fastpaced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience