Front End Associate: POS Expert & Customer Champion

The Restaurant Store; Baltimore (MD); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

The Restaurant Store in Baltimore is seeking a Front End Associate to deliver a high level of customer service at our retail branch, manage cashier duties, and handle in-store and phone inquiries. This role ensures smooth checkout operations and assists with returns, memberships, and questions while supporting sales and inventory teams.

The candidate will maintain organized front-end areas, assist with memberships, and collaborate with branch leadership to meet operational goals in a fast-paced

Qualifications

• Minimum 1 year of relevant experience in retail and/or supply chain management.
• High school diploma or GED, or equivalent combination of education and experience.

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
• Re‑fill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals

Skills

MS Office

CRM systems

Project management tools

Analytical thinking

Communication skills

Multitasking

Emotional intelligence

Education

High school diploma or GED

Job description

The Restaurant Store in Baltimore is seeking a Front End Associate to deliver a high level of customer service at our retail branch, manage cashier duties, and handle in-store and phone inquiries. This role ensures smooth checkout operations and assists with returns, memberships, and questions while supporting sales and inventory teams.

The candidate will maintain organized front-end areas, assist with memberships, and collaborate with branch leadership to meet operational goals in a fast-paced