Bilingual Front End Associate

The Restaurant Store; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

The Restaurant Store in Orlando is searching for a Bilingual Front End Associate to provide excellent service and support at the retail branch. This role involves maintaining efficient checkout operations, assisting customers with transactions, and answering inquiries—both in-person and over the phone. Candidates must demonstrate high levels of customer service and have a thorough understanding of the company's online services to assist Spanish-speaking customers effectively. Join us to help enhance customer experience and operational efficiency.

Qualifications

• Deliver friendly, efficient front-end customer service.
• Possess and maintain a thorough understanding of the website.

Responsibilities

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience.
• Consistently achieve high levels of point-of-sale transactions.
• Assist customers with accurate register transactions.
• Process customer returns and ensure items are restocked appropriately.
• Expedite customer flow through checkout lanes.
• Serve as the first point of contact for incoming phone calls.
• Guide customers within the store and answer questions.
• Maintain cleanliness and organization of checkout lanes.
• Refill and merchandise impulse products.
• Perform additional tasks as assigned by management.

Job description

Job Summary

The Bilingual Front End Associate with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The Bilingual Front End Associate supports key operational goals by efficiently handling cashier duties, assisting customers at the front of the store, and serving as the first point of contact for in-store and phone inquiries. This role ensures smooth checkout operations, accurate transactions, organized front-end areas, and effective support with returns, memberships, and customer questions. Through strong customer service strategies and collaboration with branch leadership, the Bilingual Front End Associate helps advance the goals of our sales, order fulfillment, merchandising and inventory teams.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Deliver friendly, efficient front-end customer service and ensure a smooth checkout experience
• Consistently achieve high levels of point-of-sale transactions on a daily basis
• Assist customers with accurate register transactions, including cash handling and membership verification, as well as loading purchases into customer vehicles
• Process customer returns and ensure items are restocked appropriately
• Expedite customer flow through checkout lanes to minimize wait times
• Serve as the first point of contact for incoming phone calls, providing prompt assistance or directing inquiries
• Guide customers within the store and answer questions about policies, memberships, pricing, and general inquiries
• Maintain cleanliness and organization of checkout lanes, registers, carts, and the front area of the location
• Refill and merchandise impulse products at the front end to support sales
• Perform additional tasks and support initiatives as assigned by management to ensure smooth location operations and alignment with overall business goals
• Possess and maintain a thorough understanding of our website and educate our Spanish-speaking customers on how to best-utilize our “Brick and Click” business model