Front End Associate

Heinen's Grocery Store; Chagrin Falls (OH); On-site; USD 17,000 - 21,000; Part time

Job summary

Heinen’s, Inc. is seeking a Part-time Retail Professional to uphold the Diamond Difference standards across our Northeast Ohio locations. You will operate scanners and POS systems, assist customers, ensure accurate pricing and packing, and help maintain store presentation.

The role emphasizes strong communication, reliability, and willingness to learn our brand. Availability for Saturdays, Sundays, and evenings is required to support team objectives and store operations.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work independently to achieve daily tasks.
• Stamina to stand and perform repetitive tasks for long periods.
• Customer service mindset with a sense of urgency.

Responsibilities

• Operate scanners, scales, cash registers and other electronics.
• Accept payments, ensuring prices and quantities are accurate.
• Follow store procedures for coupons, gift cards, and item restrictions (e.g., alcohol).
• Follow company standards for proper packing and customer service.
• Acquire and share knowledge of the store and products.
• Prioritize daily work based on business needs and attend trainings.
• Comply with safety standards and company policies.
• Perform other duties as assigned.

Skills

Communication skills

Independence

Stamina

Customer service

Tools

Cash registers

POS systems

Job description

Company Overview

Established in 1929, Heinen’sis a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations – 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

• Opportunity for promotion*

Retail Professional – Heinen’s Diamond Difference Standards

As an associate of Heinen’s there are key components to learn, implement and master. Each of these are integral to the Heinen’s Brand and to your success. These are simple behaviors that help distinguish us as the premier supermarket in Northeast Ohio and Chicago.

Professional Appearance -

Ensure you present yourself, your team, your products and your department in support of our Brand.

Acknowledge -

Acknowledge customers with a smile and eye contact.

Evaluate -

Develop the habit of evaluating store conditions on a continuous basis using our 5-Step QCSSS (Quality, Cleanliness, Stock Levels, Signage, and Serviceable) for excellence.

Thank -

Thank each other for a job well done to reinforce positive behaviors and attitudes to support your team.

Engage -

Engage customers when appropriate.

Responsibilities

• Operate scanners, scales, cash registers and other electronics.
• Accept payments, ensuring all prices and quantities are accurate.
• Follow all store procedures regarding coupons, gift cards or the purchase of specific items, such as alcohol.
• Follow company standards for proper packing.
• Acquire and share knowledge of the store.
• Prioritize daily work based on varying business needs.
• Attend required corporate meetings and training classes.
• Comply with all personal and food safety company standards.
• Performs other duties as assigned.

Qualifications

• Possess excellent written and verbal communication skills.
• Possess a sense of urgency and the ability to work independently to achieve daily tasks.
• Comply with all company policies and standards.
• Possess the ability to work with minimal supervision.
• Be production driven with the ability to work continuously on repetitive tasks, while standing.
• Possess the ability to frequent lift and/or move up to 50 lbs.
• Be able to work in various weather conditions.
• Must be willing to work the number of hours required to meet company objectives, with the understanding that occasionally business needs will require additional time.
• Must be willing to work the non-traditional five-day work schedule, including Saturday, Sunday and evenings.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Sunday through Saturday work week. Schedules written 2 weeks in advance. Scheduled shifts vary between the times of 8am and 830pm.

Part time up to 29 hours per week.