Grocery Associate

Heinen's Grocery Store; Willoughby (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Promotion opportunity

Job summary

Heinen’s in Ohio is seeking a Retail Professional to uphold the Diamond Difference standards, deliver friendly service, and maintain high store conditions. This role emphasizes professional appearance, customer engagement, and teamwork.

You will prioritize daily tasks, learn the Grocery Department, write orders, and support merchandising and stock control. The position requires adaptability, reliable attendance, and willingness to work weekends and evenings.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work independently to achieve tasks and maintain urgency.
• Willingness to work non-traditional hours, including weekends and evenings.

Responsibilities

• Prioritize daily work based on varying business needs.
• Acquire and share knowledge of Grocery Department.
• Write orders using effective pars and planning.
• Work as a team to complete daily tasks, including scanning and recording shrink, order writing, stocking, rotating, and merchandising.
• Attend required corporate meetings and training classes.
• Comply with all personal and food safety standards.
• Performs other duties as assigned.

Skills

Communication

Customer Service

Teamwork

Stamina

Schedule Flexibility

Job description

Company Overview

Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations – 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

• Opportunity for promotion*

Company Overview

Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations – 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.

Retail Professional – Heinen’s Diamond Difference Standards

As an associate of Heinen’s there are key components to learn, implement and master. Each of these are integral to the Heinen’s Brand and to your success. These are simple behaviors that help distinguish us as the premier supermarket in Northeast Ohio and Chicago.

• Professional Appearance - Ensure you present yourself, your team, your products, and your department in support of our Brand.
• Acknowledge - Acknowledge customers with a smile and eye contact.
• Evaluate - Develop the habit of evaluating store conditions on a continuous basis using our 5-Step QCSSS (Quality, Cleanliness, Stock Levels, Signage, and Serviceable) for excellence.
• Thank - Thank each other for a job well done to reinforce positive behaviors and attitudes to support your team.
• Engage - Engage customers when appropriate.

Responsibilities

• Prioritize daily work based on varying business needs.
• Acquire and share knowledge of Grocery Department.
• Responsible for writing orders using effective pars and planning.
• Responsible for working as a team in order to complete daily tasks as needed, including: scanning and recording shrink, order writing, stocking, rotating, and merchandising.
• Attend required corporate meetings and training classes.
• Comply with all personal and food safety company standards.
• Performs other duties as assigned.

Qualifications

• Possess excellent written and verbal communication skills.
• Possess a sense of urgency and the ability to work independently to achieve daily tasks.
• Comply with all company policies and standards.
• Possess the ability to work with minimal supervision.
• Be production driven with the ability to work continuously on repetitive tasks, while standing.
• Possess the ability to frequent lift and/or move up to 50 lbs.
• Must be willing to work the amount of hours required to meet company objectives, with the understanding that occasionally business needs will require additional time.
• Must be willing to work the non-traditional five-day work schedule, including Saturday, Sunday, and evenings.
• Occasionally exposed to extreme conditions, hot or cold.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.