Front-End Account Manager (Cloud Service Provider)

Cooler Master USA; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Cooler Master USA seeks a Front-End Account Manager for CSPs to lead early engagement, design-in phases, and strategic roadmap alignment with key data center customers. You will architect opportunities from concept to mass production, coordinating with engineering and product teams.

Responsibilities include expanding accounts, negotiating contracts, and delivering technical guidance on ODM thermal solutions.

Qualifications

• Bilingual proficiency in English and Mandarin is highly preferred due to frequent communication with Asia-based facilities.
• Strong understanding of ODM thermal solutions, including cooling and thermal management technologies.
• Proven ability to manage and service data center customers and relationships.
• Expertise in account management, including identifying growth opportunities and negotiations.

Responsibilities

• Relationship Management: Build and maintain connections with data center clients and serve as main point of contact.
• Account Expansion: Identify upsell/cross-sell opportunities and drive revenue growth.
• Technical Delivery: Translate ODM thermal solutions into customer value and coordinate with engineering.
• Forecasting & Reporting: Produce KPIs, revenue projections, and sales pipeline updates.

Skills

Bilingual English-Mandarin

ODM thermal solutions

Data center customers

Account management

Contract negotiations

Job description

For over three decades, Cooler Master has been a trusted partner to tier-1 global technology leaders, delivering pioneering thermal and manufacturing solutions. As AI computing workloads and next-generation data centers continue to push the boundaries of power density, Cooler Master is at the forefront of the industry- manufacturing critical high-density liquid cooling, CDU (Coolant Distribution Units), and advanced thermal infrastructure that power the global AI boom.

Driven by Innovation, Agility, and Professionalism, our culture is built on the "Cooler Master Spirit" - a collaborative environment rooted in structured discipline, teamwork, and accountability. We offer a fast-paced, technology-driven workplace where high-energy professionals can build the physical infrastructure of the future. If you thrive in a forward-moving atmosphere and want to grow at the speed of the AI revolution, this is the place to define your career.

Position Overview

As a Front-End Account Manager specializing in Cloud Service Providers (CSPs), you will serve as the primary strategic link between our technical engineering teams and our key customers. This role is "front-end" focused, meaning you will lead the initial engagement, design-in phases, and strategic roadmap alignment to secure long-term partnerships and product placement.

The Front-End Account Manager is not a "maintenance" role; it is an architect of opportunity. You will be responsible for the "Concept to Mass production" lifecycle- capturing requirements before they are formalized into RFQs. Your success is measured by our inclusion in the customer’s program in the early phase and the seamless transition from initial concept to mass production readiness.

Key Responsibilities

Relationship Management:

• Build and maintain strong relationships with data center clients to understand their needs, goals, and challenges.
• Serve as the main point of contact for customers, addressing inquiries, providing technical support, and ensuring customer satisfaction.
• Conduct regular meetings and business reviews with customers to identify opportunities for growth, address concerns, and foster long-term partnerships.
• Collaborate with internal teams, including engineering and product development, to ensure customer requirements are met and provide timely updates on project progress.

Account Expansion and Revenue Growth:

• Identify and pursue upselling and cross-selling opportunities within existing customer accounts, driving revenue growth.
• Develop account expansion strategies and initiatives to maximize sales potential and increase market share.
• Collaborate with the sales team to develop proposals, negotiate contracts, and close deals with new customers.

Technical Expertise and Solution Delivery:

• Possess a strong understanding of ODM thermal solutions, including cooling systems, thermal management technologies, and related products.
• Provide technical guidance and expertise to customers, explaining the benefits and features of thermal solutions and their application in automotive and data center environments.
• Stay updated on industry trends, competitor offerings, and emerging technologies to provide informed recommendations to customers.

Sales Forecasting and Reporting:

• Develop sales forecasts, track key performance indicators (KPIs), and provide regular reports on account activities, revenue projections, and sales pipeline.
• Analyze market trends, customer feedback, and competitor activities to identify areas for improvement and recommend strategic actions.

Qualifications

• Bilingual proficiency in English and Mandarin is highly preferred due to frequent communication and collaboration with our Asia-based manufacturing facilities and engineering teams.
• Strong understanding of the ODM thermal solutions, including cooling systems, thermal management technologies, and related products.
• Proficiency in managing and servicing data center customers. Knowledge of data center operations, cooling systems, and thermal management solutions is a plus.
• Expertise in account management, including customer relationship building, contract negotiations, and identifying growth opportunities within existing accounts.