Front Door Navigator

MaineHealth; Damariscotta (ME); On-site; USD 26,000 - 31,000; Part time

Job summary

MaineHealth's Lincoln Hospital is seeking a per diem Front Door Navigator in the Clerical/Administrative Support team. You welcome patients, guide them through check-in, and help direct them to the correct waiting areas, ensuring smooth patient flow in a busy hospital setting.

Ideal candidates have customer service experience and a healthcare background; HS diploma or GED preferred. This role offers flexible hours and being part of a dedicated care team in Maine.

Qualifications

• Education: High school diploma or GED preferred.
• Experience: Customer service experience and previous healthcare background strongly preferred.

Responsibilities

• Welcome patients and invite them to check in for appointments via the appropriate check-in process.
• Ask screening questions and direct patients to the correct waiting room areas.

Skills

Customer service experience

Healthcare background

Education

High school diploma or GED

Job description

Lincoln Hospital

Clerical/Administrative Support
Req #: 97152

Summary: This position is per diem with variable hours.
The Front Door Navigator role welcomes patients and invites them to check in for their appointments via the appropriate check-in process. They are responsible for asking screening questions and directing patients to the correct waiting room areas.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Customer service experience and previous healthcare background strongly preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: N/A

Additional Information

MaineHealth is committed to fostering a supportive, inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave, flexible work options, student loan assistance, professional development opportunities, and well-being resources—so you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our organization.Any offer of employmentwill depend onqualificationssuch asskills, relevant experience, education, certifications,and otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $19.10to $22.53 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay, MaineHealth offerscomprehensivebenefits, recognition programs, career growth opportunities, and,where applicable,shiftdifferentials or other incentives.

If you have questions about this role, please contact [e-mail]

Notice Regarding Maine Employer Surveillance Statute:

Pursuant to Maine's Employer Surveillance Statute, prospective care team members are notified that MaineHealth may monitor, collect, record, review, or retain information related to the use of its systems, networks, applications, files, data, communications platforms (including notified recordings), smart badges, building access, company vehicle GPS data, business calls, and workplace security cameras.

Information collected may be used for legitimate business purposes, including security, safety, compliance, investigations, training, quality assurance, and operational management.