Front Desk Associate - Part Time (3p-11p Friday - Sunday)

Fairfield by Marriott - Cincinnati, Ohio; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedules

Growth opportunities

Job summary

Fairfield by Marriott - Cincinnati, Ohio is seeking a Front Desk & Treat Shop Associate to warmly greet guests and ensure a smooth check-in/check-out experience. You will assist in Treat Shop operations and act as a helpful point of contact for guests throughout their stay.

The role emphasizes guest satisfaction, reliability, and strong communication, with duties spanning guest services to store upkeep in a fast-paced hotel environment.

Qualifications

• Guest-focused, friendly and professional demeanor.
• Reliable with flexible availability including evenings, weekends and holidays.
• Strong communication and problem-solving abilities.
• Basic computer skills: MS Edge, Word, Excel, email and printers/scanners.

Responsibilities

• Greet guests warmly and build personal connections.
• Manage check-in/check-out, and handle cash or card transactions.
• Promote the brand loyalty program and follow hospitality standards.
• Maintain market area and organize stock on the shelves.
• Record guest requests, early arrivals/late departures, and communicate issues to relevant teams.
• Perform property walk-arounds and report safety or security concerns.
• Coordinate with on-property maintenance for requests as needed.
• Complete required training and compliance tasks (CPR/TIPS where applicable).
• Keep front desk and storage areas clean and organized.
• Support smooth communication between hotel departments.

Skills

Guest-focused

Strong communication

Problem solving

Computer literacy

Tools

MS Edge

Microsoft Word

Microsoft Excel

Email client

Printers/Scanners

Job description

Be the Face Of Our Hotel!

Do you love connecting with guests, solving problems, and creating memorable experiences? As a Front Desk & Treat Shop Associate, you’ll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced environment and enjoy providing top-notch service, this role is for you!

Why You’ll Love It

• Make a direct impact on guest satisfaction every day
• Work in a dynamic, team-oriented environment
• Competitive pay, flexible schedules, and opportunities to grow in hospitality
• Hands-on role with opportunities to assist in multiple areas, from guest services to Treat Shop operations
  

What You’ll Do

• Greet guests warmly, build personal connections, and anticipate their needs
• Manage guest check-in/out, reconcile accounts, and handle cash or card transactions
• Promote brand loyalty program and follow brand hospitality sales standards
• Staff and maintain the market area, ensuring stock is organized and shelves are tidy
• Record guest requests, special needs, early arrivals/late departures, and communicate issues
• Conduct property walk-arounds, report safety/security issues, and pick up trash or items needing attention
• Assist with maintenance requests and coordinate with on-property maintenance as needed
• Complete all required training and compliance tasks, including CPR and TIPS certification
• Maintain a clean, organized front desk, dry storage, and adjacent areas
• Support smooth communication between all hotel departments

Who You Are

• Guest-focused, friendly, and professional
• Reliable with flexible availability, including evenings, weekends, and holidays
• Skilled in basic computer use (MS Edge, Word, Excel, email, printers/scanners)
• Strong communicator and problem solver
• Physically able to stand for long periods and perform light lifting as needed