Front DeskMembership Sales Associate

Scenthound Birmingham, MI; Birmingham (MI); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Opportunity for advancement

Merit-based pay increases

Complimentary service membership for你的

Job summary

Scenthound Birmingham, MI is hiring a Front Desk Sales Associate to deliver exceptional customer service and drive membership sales for our dog wellness model. This role includes cross-training across positions within the dog wellness business and a focus on client experience.

You will help educate customers on health and wellness for dogs, maintain safety standards, and participate in team coaching and audits to uphold Scenthound values.

Qualifications

• Customer service experience (retail, restaurant, hotel) required.
• Strength to lift up to 70 pounds and stand for long periods.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Responsibilities

• Drive membership sales through health and wellness education.
• Prioritize dog wellness and safety.
• Uphold quality standards through hands-on participation and training.
• Communicate information from management to the team.

Skills

Customer service

Sales

Leadership

Communication

Time management

Attention to detail

Tools

POS systems

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Competitive hourly base pay + tips ranges from $16.00 to $20.00 per hour based on experience level
• Merit-based pay increases
• Complimentary service membership for your pup!

Who We Are

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!

North Star

We enrich the connection between people and their dogs.

Values

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position

The front desk sales associate is a vital position at Scenthound requiring exceptional customer service, sales and organizational skills. Also includes cross-training in other positions within the dog wellness business.

This Position Requires

• Customer service experience (retail, restaurant, hotel, gym)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a confident multi tasker who leads with integrity, honesty, and compassion. Is a problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can assist in the day-to-day operations of the Scenter with an emphasis on critical KPIs: Average Ticket Value, Rebook Ratio, New Memberships and etc.

Tasks

• Drive membership sales through health and wellness education
• Prioritize dog wellness and safety
• Uphold quality standards through hands‑on participation, employee audits, and training
• Promptly and accurately communicate information from upper management to your team
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Assist in the creation of an environment conducive to teamwork, open communication, and Scenthound values
• Manage client expectations; resolve customer concerns
• Ensure the safety of dogs and team members at all times
• Adhere to Scenthound sanitary and cleaning practices
• Cross‑train in other positions such as dog care and bathing

Skills and Abilities

• Effective communication with team members and dog parents
• Assisting in leadership, coaching, mentorship
• Assisting in the recruiting, hiring, and creating a happy and effective team
• Problem‑solving
• Attention to detail
• Time‑management – ability to make an efficient schedule
• Computer/technology proficiency
• Accountability; hold oneself and others to a high quality of services