Front Desk & Visitor Experience Specialist

Waypoint Mutual; Kansas City (MO); On-site; USD 30,000 - 42,000; Full time

Job summary

Waypoint Mutual is seeking a friendly, organized receptionist to be the welcoming first connection for visitors, callers, and employees in Kansas City, MO. This on-site role manages the front desk, directs communications, and provides essential administrative support to help the office run smoothly.

The ideal candidate enjoys helping others, communicates professionally, and takes pride in creating a positive experience for everyone who interacts with Waypoint Mutual.

Qualifications

• Previous receptionist, administrative, or customer-service experience preferred.
• Strong verbal and written communication skills.
• Professional and welcoming customer-service approach.
• Strong organizational skills and attention to detail.
• Ability to manage competing priorities and follow through reliably.
• Ability to learn new processes and work both independently and collaboratively.

Responsibilities

• Greet visitors and assist them in reaching the appropriate person or department.
• Answer and route incoming calls and electronic communications promptly and professionally.
• Receive first reports of workplace injuries and accurately enter the information into the company’s claims system.
• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Prepare outgoing mail and coordinate package pickups.
• Assist with meeting preparation, scheduling, room setup, and materials.
• Maintain an organized, professional, and welcoming reception area and shared office spaces.
• Provide filing, scanning, copying, recordkeeping, and general administrative support.
• Assist with special projects and additional office needs as assigned.
• Handle confidential and sensitive information with appropriate discretion.

Skills

Customer service

Communication

Organization

Multitasking

Independent & collaborative

Job description

Waypoint Mutual is seeking a friendly, organized receptionist to be the welcoming first connection for visitors, callers, and employees in Kansas City, MO. This on-site role manages the front desk, directs communications, and provides essential administrative support to help the office run smoothly.

The ideal candidate enjoys helping others, communicates professionally, and takes pride in creating a positive experience for everyone who interacts with Waypoint Mutual.