Front Desk & Volunteer Admin Specialist – Nonprofit Impact

Socket.dev; Baltimore (MD); On-site; USD 32,000 - 36,000; Full time

Job summary

The Maryland Food Bank is seeking an Administrative Support Specialist to ensure a welcoming, efficient front desk at our headquarters and warehouse. You will be the first contact for visitors, volunteers, vendors, and staff, handling inquiries, check-ins, mail, donations, and basic donor records in a fast-paced environment.

This role requires a high school diploma or GED, 2+ years in office support, and proficiency with Microsoft Office. The position is Monday–Friday, 8:00 a.m.

Qualifications

• High school diploma or GED is required.
• At least two years of administrative or customer service experience.
• Ability to maintain confidentiality of sensitive information.
• Strong organizational, multitasking, and detail-oriented skills.
• Excellent verbal and written communication skills.
• Professional demeanor with diverse groups.
• Proficiency with Microsoft Office, especially Excel and Outlook; ability to learn new technology.

Responsibilities

• Serve as the first point of contact for visitors, volunteers, vendors, and employees, creating a professional and welcoming front-desk experience.
• Answer, triage, and direct incoming calls; respond to general email and website inquiries.
• Manage visitor check-in, temporary badges, guest logs, and other building safety procedures.
• Receive, sort, log, and distribute incoming mail, packages, donations, and payments; prepare outgoing mailings.
• Accept and securely process donations in accordance with procedures; enter donation information and support donor records.
• Coordinate front-desk volunteer schedules, coverage, assignments, and workflows; train volunteers as needed.
• Coordinate meeting room reservations and assist with in-house meeting and event planning.
• Maintain office supplies and administrative records.

Skills

Excellent communication

Strong organization

Attention to detail

Confidentiality

Teamwork / collaboration

Train volunteers

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Outlook

Job description

The Maryland Food Bank is seeking an Administrative Support Specialist to ensure a welcoming, efficient front desk at our headquarters and warehouse. You will be the first contact for visitors, volunteers, vendors, and staff, handling inquiries, check-ins, mail, donations, and basic donor records in a fast-paced environment.

This role requires a high school diploma or GED, 2+ years in office support, and proficiency with Microsoft Office. The position is Monday–Friday, 8:00 a.m.