Front Desk & Donor Services Specialist

Maryland Food Bank; Arbutus (MD); On-site; USD 32,000 - 36,000; Full time

Job summary

The Maryland Food Bank is seeking an Administrative Support Specialist to maintain a welcoming front desk at our headquarters and warehouse. You will serve as the primary contact for visitors, volunteers, vendors, and staff, supporting multiple departments and ensuring clear communication.

Responsibilities include greeting guests, managing calls and emails, coordinating visitor check-in and safety procedures, handling mail and donations, updating donor records, and assisting with meetings and

Qualifications

• High school diploma or GED.
• At least two years of administrative or customer service experience.
• Ability to maintain confidentiality of donor and employee information.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional demeanor and ability to work with diverse groups.
• Ability to work independently and meet deadlines.
• Proficiency with Microsoft Office, Excel and Outlook.
• Able to pass pre-employment drug screening and background check.

Responsibilities

• Greet visitors and serve as front-desk contact.
• Answer calls, direct inquiries, and manage emails.
• Manage visitor check-in and security procedures.
• Handle mail, packages, donations, and payments.
• Process donations and update donor records.
• Coordinate front-desk volunteer schedules and training.
• Assist with meeting room reservations and events.
• Maintain office supplies and administrative records.
• Support multiple departments with communication tasks.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Independent work

Diversity collaboration

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Job description

The Maryland Food Bank is seeking an Administrative Support Specialist to maintain a welcoming front desk at our headquarters and warehouse. You will serve as the primary contact for visitors, volunteers, vendors, and staff, supporting multiple departments and ensuring clear communication.

Responsibilities include greeting guests, managing calls and emails, coordinating visitor check-in and safety procedures, handling mail and donations, updating donor records, and assisting with meetings and