Reception & Front Desk Services Specialist

Allied Services; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 22,000; Full time

Job summary

Allied Services is seeking a courteous Receptionist in Wilkes-Barre. Reporting to the Personal Care Administrator, MSR, you will operate a console telephone switchboard, greet visitors and residents, and determine their needs while directing them to the appropriate staff.

Key duties include handling mail, announcing fire alarms, scheduling conference rooms, and providing general support to departments to maintain a neat, welcoming reception area.

Qualifications

• High school diploma or equivalent preferred.
• Experience working with the public preferred.

Responsibilities

• Answer telephones and make proper connections, take messages, and operate PAS.
• Greets visitors and residents; provide general information and directions.
• Announce fire alarms and inform staff during emergencies.
• Sort and distribute incoming mail; verify resident information with social work.
• Inform Business Office about resident status transferred from hospital.
• Maintain the reception area appearance and neatness.
• Assist departments with mailing materials as needed.
• Supervise waiting area and coordinate with Nursing/Social Services when needed.
• Schedule conference rooms for meetings and events.

Skills

Customer service

Phone etiquette

Communication

Education

High School Diploma or Equivalent

Tools

Public Address System

Job description

Allied Services is seeking a courteous Receptionist in Wilkes-Barre. Reporting to the Personal Care Administrator, MSR, you will operate a console telephone switchboard, greet visitors and residents, and determine their needs while directing them to the appropriate staff.

Key duties include handling mail, announcing fire alarms, scheduling conference rooms, and providing general support to departments to maintain a neat, welcoming reception area.