Front Desk & Visitor Services Coordinator

ADP, Inc.; Cypress (CA); On-site; USD 39,000 - 41,000; Full time

Job summary

ADP, Inc. in Cypress, CA is seeking a Full Time Receptionist to join our facilities team. You will be the first point of contact for visitors, vendors, and staff, delivering a welcoming, professional experience and routing inquiries to the right department.

This role supports office operations while upholding confidentiality and HIPAA guidelines. The ideal candidate has a high school diploma or GED, strong interpersonal and communication skills, the ability to multitask, and proficiency with MS

Qualifications

• High School diploma or GED required.
• Experience in a front-desk, receptionist, customer service, or administrative support role preferred
• Exhibit professionalism and strong interpersonal skills while effectively managing multiple priorities in a fast-paced environment. Skilled in clear communication and active listening to foster collaboration and achieve results.
• Ability to handle high call volumes and multitask effectively.
• Problem-solving and conflict-resolution skills with a customer-focused approach.
• Able to utilize MS Office (Excel, Word, Outlook). Basic proficiency required.

Responsibilities

• Greet visitors, participants, vendors, and employees in a warm, professional manner in person and by phone. Provide general information and assistance to guests and internal staff.
• Answer incoming calls, ask clarifying questions, and direct calls to the appropriate department or staff member. Accurately record and promptly relay messages.
• Maintain the daily visitor log. Issue visitor badges and ensure proper sign-in procedures.
• Monitor and manage access to secured areas.
• Keep the reception area clean, welcoming, and free of hazards.
• Identify and recommend process improvements for internal workflow, system processes and updates to pension benefits.
• Perform other job duties and special projects as assigned.
• Comply with the policies of the Trust Fund, as set forth in the Employee Handbook.
• Abides by organizational and HIPAA guidelines, privacy practices, and confidentiality.
• Adhere to the company's attendance policy.

Skills

Interpersonal skills

Multitasking

Customer-focused

Clear communication

Active listening

Professionalism

Education

High School diploma or GED

Tools

MS Office (Excel, Word, Outlook)

Job description

ADP, Inc. in Cypress, CA is seeking a Full Time Receptionist to join our facilities team. You will be the first point of contact for visitors, vendors, and staff, delivering a welcoming, professional experience and routing inquiries to the right department.

This role supports office operations while upholding confidentiality and HIPAA guidelines. The ideal candidate has a high school diploma or GED, strong interpersonal and communication skills, the ability to multitask, and proficiency with MS