Front Desk & Visitor Information Specialist

Nationwide Children's Hospital; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children's Hospital in North Carolina is seeking an information desk associate who greets visitors, answers questions, and directs them to the correct locations. The role requires strong communication, accuracy, and a friendly, helpful attitude.

Responsibilities include handling phone calls, maintaining visitor records, coordinating with departments, and upholding confidentiality while delivering clear, courteous information to the public.

Qualifications

• High school diploma required.
• Two years of customer service experience required.
• Strong interpersonal and listening skills.
• Ability to maintain confidentiality.

Responsibilities

• Answers and directs phone calls and walk-in inquiries to the appropriate personnel or department.
• Provides information about the organization’s services, policies, and procedures to visitors.
• Maintains and updates records of visitors, inquiries, and complaints.
• Monitors and maintains the cleanliness and organization of the information desk area.
• Collaborates with other departments to ensure accurate and up-to-date information is provided to visitors.

Skills

Office multitasking

Interpersonal skills

Medical terminology

Typing 35 wpm

Confidentiality

Customer service oriented

Education

High school diploma

Job description

Nationwide Children's Hospital in North Carolina is seeking an information desk associate who greets visitors, answers questions, and directs them to the correct locations. The role requires strong communication, accuracy, and a friendly, helpful attitude.

Responsibilities include handling phone calls, maintaining visitor records, coordinating with departments, and upholding confidentiality while delivering clear, courteous information to the public.