Front Desk & Guest Experience Specialist

Mofb; Jefferson City (MO); Remote; USD 21,000 - 28,000; Full time

Job summary

Mofb in Missouri is seeking a professional receptionist to greet visitors, answer phones, and route calls to the correct departments. You will manage mail and deliveries, assist with basic data entry in spreadsheets, and support multiple teams with ready, courteous service.

This full-time role requires a neat appearance, reliable computer skills, and a friendly, professional demeanor in a busy office. Join a team that values prompt, courteous communication and dependable administrative support

Qualifications

• Must have excellent customer service skills.
• Must have courteous, efficient telephone manner and ability to complete prompt routing of calls.
• Must have interpersonal skills to deal effectively and politely with visitors/customers in person and on the phone.
• Ability to operate a computer and Microsoft Office software.
• Ability to add, subtract, multiply, and divide.
• Must have professional appearance, grooming, and dress consistent with desired corporate image.

Responsibilities

• Answers telephone and routes calls promptly.
• Greets all visitors courteously, determines their needs, and contacts the proper person/department.
• Monitors pick-up and delivery of FedEx packages.
• Monitors and controls rear dock door for all deliveries.
• Enters basic data into spreadsheets.
• Provides support for other departments (preparing mailings, sorting, etc.).
• Trains and schedules relief operators for breaks, lunch, and paid time off.
• Provides excellent customer service to all external and internal customers and maintains a good working relationship with field and Home Office personnel.
• Performs other duties as assigned.

Skills

Customer service

Telephone etiquette

Interpersonal skills

Data entry

Tools

Microsoft Office

Job description

Mofb in Missouri is seeking a professional receptionist to greet visitors, answer phones, and route calls to the correct departments. You will manage mail and deliveries, assist with basic data entry in spreadsheets, and support multiple teams with ready, courteous service.

This full-time role requires a neat appearance, reliable computer skills, and a friendly, professional demeanor in a busy office. Join a team that values prompt, courteous communication and dependable administrative support