Front Desk & Visitor Experience Lead

Hartley House; New York (NY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

24 Vacation Days

1 Floating Holiday

12 Sick Days

Medical, Dental and Vision Insurance

403(b) Plan

Job summary

Hudson Guild is seeking a Front Desk Coordinator to serve as the welcoming first point of contact for community members, families, visitors, and staff. You will support daily front desk operations, answer inquiries, and help ensure a professional, inclusive environment.

The role requires strong organizational skills, reliable communication, and the ability to manage multiple tasks in a busy nonprofit setting. Monday–Friday hours and on-site presence are expected.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in front desk operations or related role.
• Strong interpersonal and customer service skills.
• Excellent verbal and written communication.
• Ability to interact professionally with diverse communities.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as a primary point of contact for community members, program participants, families, visitors, staff, vendors, and partners.
• Welcome and assist all individuals in a warm, professional, respectful manner.
• Maintain a welcoming, organized front desk and reception area.
• Answer, screen, and route incoming calls and inquiries.
• Provide general information regarding Hudson Guild programs, locations, events, and contacts.
• Direct visitors to appropriate program, department, or staff member.
• Manage visitor sign-in/out procedures per safety protocols.
• Monitor email accounts and voicemail boxes; communicate updates to staff.
• Coordinate daily activities and workflow at the front desk.
• Maintain staff directories, program materials, and community resources.

Skills

Interpersonal skills

Customer service

Verbal and written communication

Organization and multitasking

Professionalism and discretion

Office software proficiency

Education

High school diploma or equivalent

Tools

Email/Calendars

Word processing

Spreadsheets

Office technology

Job description

Hudson Guild is seeking a Front Desk Coordinator to serve as the welcoming first point of contact for community members, families, visitors, and staff. You will support daily front desk operations, answer inquiries, and help ensure a professional, inclusive environment.

The role requires strong organizational skills, reliable communication, and the ability to manage multiple tasks in a busy nonprofit setting. Monday–Friday hours and on-site presence are expected.