Front Desk & Veteran Services Intake Specialist

Hamilton Co; Cincinnati (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Hamilton Co Veterans Service Center in Cincinnati, OH is seeking an Intake Specialist 1 to be the primary front desk operator and first point of contact for veterans, visitors, and callers. You will answer calls, greet walk-ins, create and route help desk tickets, and ensure requests are documented and assigned to staff.

The role also provides administrative support such as mail processing, document scanning, filing, and event check-in support, contributing to smooth daily operations for the

Qualifications

• High school diploma or GED.
• 1+ years in customer service, reception, or a public-facing role.
• Strong verbal communication and professional telephone manner.
• Ability to multitask in a busy office and handle sensitive information.
• Discretion and confidentiality when handling personal data.

Responsibilities

• Greet walk-in veterans and visitors and determine the purpose of each visit.
• Answer the primary phone line using the office greeting and route or transfer calls appropriately.
• Create and route help desk tickets for calls and walk-ins, assigning to the correct manager.
• Process routine veteran information changes (address, phone, email, status).
• Provide administrative support including mail processing, scanning, and filing.
• Support event check-in operations as assigned.

Skills

Verbal communication

Telephone etiquette

Multitasking

Discretion & confidentiality

Education

High school diploma or GED

Tools

Help desk systems

Ticketing systems

Job description

Hamilton Co Veterans Service Center in Cincinnati, OH is seeking an Intake Specialist 1 to be the primary front desk operator and first point of contact for veterans, visitors, and callers. You will answer calls, greet walk-ins, create and route help desk tickets, and ensure requests are documented and assigned to staff.

The role also provides administrative support such as mail processing, document scanning, filing, and event check-in support, contributing to smooth daily operations for the