Front Desk Intake Specialist – Veteran Services

Hamilton County, Ohio; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

The Hamilton County Veterans Service Commission is seeking an Intake Specialist 1 to be the primary front desk operator for veterans, visitors, and callers. You will greet individuals, route calls, and create help desk tickets while maintaining accurate records and providing essential administrative support.

This role requires strong communication, multitasking ability, and discretion when handling sensitive information. Experience in a public-facing or government/nonprofit setting is a plus.

Qualifications

• High school diploma or GED is required.
• 1+ year in customer service, reception, administrative support, or a public-facing role.
• Strong verbal communication and professional telephone manner.
• Ability to multitask in a busy office.
• Ability to handle sensitive information with discretion and confidentiality.

Responsibilities

• Greet walk-in veterans and visitors and determine the purpose of each visit.
• Answer the primary phone line and route calls appropriately.
• Create and route help desk tickets for calls and walk-ins, assigning to the correct manager.
• Process routine veteran information changes (address, phone, email, status).
• Provide administrative support including mail processing, scanning, and filing.
• Support event check-in operations as assigned.

Skills

Customer service

Verbal communication

Multitasking

Discretion/confidentiality

Reception/administrative support

Education

High school diploma or GED

Tools

Help desk software

Job description

The Hamilton County Veterans Service Commission is seeking an Intake Specialist 1 to be the primary front desk operator for veterans, visitors, and callers. You will greet individuals, route calls, and create help desk tickets while maintaining accurate records and providing essential administrative support.

This role requires strong communication, multitasking ability, and discretion when handling sensitive information. Experience in a public-facing or government/nonprofit setting is a plus.