Guest Experience Agent - Evenings & Nights

Rosen Hotels & Resorts; Orlando (FL); Presencial; USD 30.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

On-site Medical Center

Competitive Pay

Holiday Pay

Birthday Pay

Paid Vacation and Personal Days

Tuition Reimbursement

401(k) Retirement Savings Plan

Hospitality and Dining Discounts

Family Outreach Center

Descripción de la vacante

Rosen Hotels & Resorts in Orlando, FL is seeking a Guest Relations Operator to deliver exceptional guest service. You will answer calls, route inquiries, and relay guest requests to the appropriate departments, ensuring timely follow-up and superior information about the property and amenities.

The role requires flexibility with evening shifts (4:00 pm–12:30 am, 5:00 pm–1:30 am, 6:00 pm–2:30 am, 11:45 pm–8:15 am) and completion of a 7-day training program.

Formación

• Must be able to work in the USA.
• Experience in customer service or call center preferred.
• Able to multitask and manage multiple calls simultaneously.
• Familiarity with hotel guest services a plus.

Responsabilidades

• Answer incoming calls promptly and courteously before the third ring.
• Use proper phone etiquette, including approved greetings and polite communication.
• Direct calls to the appropriate extensions, departments, or guest rooms.
• Relay guest requests to the relevant departments for timely follow-up.
• Provide guests with information about the property, services, and amenities.
• Comply with the company’s drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Conocimientos

Multitask

Customer service

Call center

Composure under pressure

Educación

High school diploma or equivalent

Descripción del empleo

Rosen Hotels & Resorts in Orlando, FL is seeking a Guest Relations Operator to deliver exceptional guest service. You will answer calls, route inquiries, and relay guest requests to the appropriate departments, ensuring timely follow-up and superior information about the property and amenities.

The role requires flexibility with evening shifts (4:00 pm–12:30 am, 5:00 pm–1:30 am, 6:00 pm–2:30 am, 11:45 pm–8:15 am) and completion of a 7-day training program.