Office Aide/Receptionist

The Salvation Army USA Eastern Territory; Cincinnati (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

The Salvation Army USA Eastern Territory is seeking an Office Aide/Receptionist to answer phones, greet tenants and visitors, and assist with rent processing at the front desk.

You will support the COS/Administrator, handle clerical duties, maintain tenant files for HUD/HOME, schedule recertifications, and respond to emergencies as needed.

This role requires basic office skills, adaptability, and strong customer service in a housing program context.

Qualifications

• Completion of a secondary education.
• Basic knowledge of office practices and procedures.
• Willingness to learn the certification process for housing programs.

Responsibilities

• Answer all telephone calls and greet tenants and visitors.
• Direct delivery personnel to apartments as needed.
• Perform clerical tasks: copying, filing, faxing, emailing, scanning; file completed work orders.
• Receive monthly rents and verify against the rent roll for accuracy.
• Schedule recertification appointments as directed by Administrator or COS.
• Maintain tenant files related to HUD, HOME and LII-ITC programs.
• Assist tenants with complaints and maintain the tenant phone list.
• Respond to emergency alarms during office hours with maintenance support.
• Assist COS/Administrator with collection/receipt of third-party verification forms and file them.

Skills

Telephone skills

Customer service

Flexibility

Basic computer skills

Attention to detail

Education

High school diploma

Job description

The primary responsibility of the Office Aide/Receptionist is to answer all telephone calls, greet tenants and visitors at the front desk, receive monthly rents. Other duties included but are not limited to: assessing tenant concerns, scheduling recertification appointments/other appointments as necessary; other clerical duties as assigned. The Office Aide/Receptionist will also assist the COS in the collection of third party verifications and receipt of the same in preparation for the certification process and file the completed information in the corresponding tenant files.

Responsibilities

• Answer all telephone calls, greet all tenants and visitors. Direct delivery personnel to corresponding apartments for deliveries if needed.
• Perform clerical duties including copying, filing, faxing, emailing, scanning of documents File completed Work Orders once received
• Receive Monthly Rents and Check the same against the Monthly Rent Roll for accuracy.
• Schedule Recertification Appointments as given by Administrator or COS
• Maintain individual tenant files with information pertaining to HUD, HOME and LII-ITC Programs
• Assist tenants with complaints/completing Complaint Form Maintain up to date tenant phone list by alphabetical and numerical
• Respond to all emergency alarms during office hours with the assistance of maintenance
• Assist COS/Administrator in the collection/receipt of third party verification forms for all certifications and place in corresponding tenant files
• Perform other duties as assigned by COS/Administrator

Qualifications

• Completion of a secondary education
• Training or work experience which gives evidence of basic knowledge of office practices and procedures
• Must be bendable
• Knowledge of HUD, Horne and LIRTC programs a plus but not required
• Willingness to continue to learn of certification process for above housing programs
• Strong computer skills - Excel and Microsoft
• Excellent telephone skills
• Must be safety consciousMust be able to change tasks quickly as emergency requires
• Must be a ble to keep personal, private information c onfidential
• Must be polite a□d courteous to tenants, tenant family and visitors
• Must have the ability to work and relate well with older adults and disabled persons